Contact
Support and legal inquiries
For account help, purchase questions, privacy requests, legal notices, or reports about content on mplace, email:
What to include
Please include a concise description of the issue and the email associated with your mplace account when account lookup is needed. For purchase questions, include the order or receipt number. For content reports, include the relevant map location or track details.
Do not send passwords, one-time codes, full payment-card numbers, or government identification unless we specifically explain why it is legally necessary and provide a secure method.
Response time
We aim to acknowledge support requests within ten business days. Urgent security or privacy reports are prioritized where reasonably possible.