Refund Policy
Effective August 24, 2026
This Policy applies to optional purchases made for mplace. It does not limit any refund, cancellation, or consumer rights that cannot be waived under applicable law.
1. When you may request a refund
You may request a refund within seven calendar days of purchase when the purchased virtual items have not been used. You may also request review when:
- you were charged more than once for the same purchase;
- the purchased items were not delivered after payment was completed; or
- a verified technical problem with mplace prevented use of the purchased items and we could not reasonably restore access.
2. Items that have been used
Except where applicable law requires otherwise, a purchase is not refundable after any of its M Coins or resulting virtual items have been spent, applied, transferred, or otherwise consumed in the service. Partial use may make the consumed portion non-refundable.
3. How to request a refund
Email doohwancho1993@gmail.com with the account email, purchase date, order or receipt number, product purchased, and reason for the request. Do not email full card numbers or other sensitive payment credentials.
4. Review and payment method
We aim to respond within ten business days. Approved refunds are normally returned through the original payment method. The payment provider or financial institution may require additional processing time. We may remove the corresponding virtual items or adjust an account balance when a refund is issued.
5. Unauthorized transactions
If you believe a payment method was used without permission, contact the payment provider or card issuer promptly and also notify us so we can help investigate and secure the related mplace account.
Need help with a purchase? Contact doohwancho1993@gmail.com.